Sometimes paying a little extra for that personal touch can make the end of a long trip so much more enjoyable. As such their primary customer is the airport shuttle service, leaving the people riding as secondary customers at best. Their income rides on reporting the riders they gave rides to back to the service, not collecting fares. Their business and reputation ride on the airport shuttle brand, not their own. Most airport shuttle drivers are independent contractors. Just like paying an extra $10 for an exit row on the plane makes sense, paying a little more to get a comfortable ride to and from the airport makes sense. Beyond the seating is the vehicle itself. While they might be more comfortable than riding a city bus, they very well may not be. All the Comforts of Mass TransitĪirport shuttles are generally bare-bones 15 passenger vans that get a lot of use. While there may be a small money savings here, the soft costs of sharing the ride to the airport may outweigh the monetary savings. Also, hopefully everyone has cleaned up for the trip. The shuttle will pick you up, either before or after some other people. That means you’re essentially calling a group taxi with no idea who is in the group, or where they are. The concept of the airport shuttle is a shared ride with the total cost split between riders. Starting to think a little more critically about it, that shared service is part of the downsides of airport shuttles. A shared shuttle cuts down on per rider costs, and they’re available 24/7. Of all the airport transportation services, out there the airport shuttle seems like the best bet at first glance.
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